Customer Support
We're here to help! Get the support you need, when you need it, with our dedicated customer care team.
Get Support
Choose the best way to reach us. Our team is ready to assist with any questions or concerns.
Call Us
Speak directly with our support team for immediate assistance
(650) 430-0408Mon-Fri: 8AM-8PM
Sat-Sun: 9AM-6PM
Email Us
Send us detailed questions and get comprehensive answers
support@sancrew.comResponse within 4 hours
Available 24/7
Live Chat
Chat with our team in real-time for quick support
Available during
business hours
Emergency
For urgent issues during or after your cleaning service
Emergency Line24/7 for existing
customers only
How Can We Help?
Find quick solutions for common support needs
Booking & Scheduling
- Schedule a new cleaning
- Reschedule appointment
- Cancel service
- Modify recurring service
Service Quality
- Report service issue
- Request re-clean
- Provide feedback
- Special requests
Billing & Payments
- View invoices
- Update payment method
- Payment disputes
- Refund requests
Account Management
- Update profile
- Change address
- Reset password
- Delete account
General Inquiries
- Service area questions
- Pricing inquiries
- Partnership opportunities
- Media inquiries
Technical Support
- Website issues
- Mobile app help
- Login problems
- Bug reports
Our Support Promise
We're committed to providing exceptional customer service every step of the way
Fast Response
We respond to all inquiries within 4 hours during business hours, often much faster.
Expert Help
Our support team is trained and knowledgeable about all aspects of our service.
Satisfaction Guarantee
We'll work with you until your issue is completely resolved to your satisfaction.
Need Help Right Now?
Don't wait! Our customer support team is ready to assist you with any questions or concerns.
For immediate assistance with urgent matters, call our emergency line at (650) 430-0408