SanCrew Cleaning Services — Terms & Conditions
Effective Date: [Insert Date]
Last Updated: August 2, 2025
1. Scope of Agreement
By using our services, you acknowledge and agree that:
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These Terms govern all cleanings and transactions with SanCrew.
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No other agreements or expectations shall override these Terms unless expressly agreed to in writing by SanCrew.
2. Services Provided
SanCrew offers professional residential and commercial cleaning services across Alameda, San Mateo, and San Francisco counties. Our services include:
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Standard Upkeep Cleaning
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Detailed Deep Cleaning
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Extreme Deep Cleaning
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Post-Construction Cleaning
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Move-In/Move-Out Cleaning
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Hourly Rate Custom Cleaning
6. Service Limitations
SanCrew does not provide:
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Mold, mildew, or biohazard remediation
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Pest control
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Outdoor cleaning (unless expressly agreed)
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Moving or lifting heavy furniture/appliances
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Handling bodily fluids, feces, or hoarding-level waste
We reserve the right to refuse or stop service immediately if conditions are deemed unsafe, unsanitary, or unreasonable.
7. Satisfaction Guarantee & Refunds
We offer a 100% satisfaction guarantee.
If you’re not satisfied with your service, you must notify us within 24 hours of job completion. We will either:
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Return to re-clean the affected areas at no charge, or
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Provide a partial or full refund, at our discretion.
Complaints submitted after the 24-hour window may not be eligible for resolution.
8. Liability & Insurance
SanCrew is fully insured. However, we are not liable for:
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Pre-existing damage, stains, or wear
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Damage to unsecured or fragile items
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Normal wear caused by cleaning tools or products
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Loss of valuables not removed or disclosed by the client
To the fullest extent permitted by California law, SanCrew’s total liability for any claim shall not exceed the amount paid for the specific cleaning session in question.
9. Force Majeure
SanCrew shall not be held liable for delays or failure to perform services due to causes beyond our control, including but not limited to: weather, illness, accidents, power outages, natural disasters, labor shortages, or acts of government.
10. Photo & Video Policy
SanCrew reserves the right to take photos and/or videos of your property before, during, or after cleaning for the following purposes:
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Internal documentation and quality control
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Proof of job completion
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Staff training
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Advertising and promotional use
No personal information, faces, or identifying details will ever be included.
To opt out of marketing use, email us at info@sancrew.com. We will confirm opt-outs within 2 business days.
11. Website Use & Intellectual Property
All content on **www.sancrew.com**—including text, graphics, logos, images, and layout—is the intellectual property of SanCrew. You may not copy, modify, reproduce, or redistribute any content without written permission.
You agree not to:
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Make fraudulent bookings
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Attempt unauthorized access to our systems
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Interfere with or misuse the site
12. No Employment Relationship
Using our services does not establish any employment, agency, or joint venture relationship between SanCrew and the client.
You agree not to solicit our staff for personal employment outside of SanCrew.
13. Dispute Resolution
Any dispute arising from these Terms or our services shall be resolved by binding arbitration in Alameda County, California, in accordance with the rules of the American Arbitration Association.
Each party will bear its own legal costs unless otherwise determined by the arbitrator.
14. Governing Law & Venue
These Terms are governed by the laws of the State of California.
All disputes shall be filed exclusively in the state or federal courts of Alameda County, California.
15. Privacy Policy
Use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.
16. Updates to These Terms
We may update these Terms at any time. Changes will be posted on our website. Continued use of our services implies acceptance of the updated terms.
Contact
SanCrew Cleaning Services
📧 Email: info@sancrew.com
📞 Phone: 650-430-0408
🌐 Website: www.sancrew.com
Additional Terms
Service Duration Estimates
All time estimates are approximate. Actual job duration may vary based on real-time conditions.
Mold Disclaimer
We offer general surface mold cleaning as part of deep cleaning services. However, certified mold remediation and air quality testing must be done by licensed professionals.
Failure to Pay
Invoices unpaid after 7 days may incur a 10% late fee.
Accounts overdue by 14 days may be sent to collections. SanCrew reserves the right to pursue legal recovery, including court costs and attorney fees.
Right to Refuse or Terminate Service
We reserve the right to refuse or terminate service at any time if the environment is deemed unsafe, abusive, or unsanitary, or if the client violates these Terms.
Client Responsibilities
Clients are responsible for:
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Providing safe access
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Securing pets
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Informing us about fragile or valuable items in advance
SanCrew is not liable for damages resulting from undisclosed risks or unsafe conditions.
No Automatic Renewals
SanCrew does not offer subscriptions or automatic renewals.
Each booking must be confirmed individually. Services are performed on a per-job basis.
Third-Party Platforms
We may use third-party platforms for payments, bookings, or communication.
SanCrew is not responsible for platform outages or failures beyond our control.
Minimum Job Charge
A minimum fee of $179.99 applies to each appointment. This may vary by location and service type.
Pet Policy
Clients must secure pets before service begins. SanCrew is not responsible for any pet-related incidents.
Use of Client Feedback
We may use anonymized client feedback or testimonials in our marketing, unless you opt out in writing by emailing info@sancrew.com.
Health & Safety Protocols
SanCrew follows industry-standard PPE usage and safety protocols to ensure protection for both clients and staff.
Refund Processing Time
If a refund is approved, it will be processed within 7–10 business days.