SANCREW TERMS OF SERVICE

SanCrew LLC
Doing Business As: SanCrew
Last Updated: June 2, 2026

These SanCrew Terms of Service (the "Terms of Service" or the "Terms") constitute a legally binding agreement between you ("you" or "your") and SanCrew LLC, doing business as SanCrew ("SanCrew," "we," "us," or "our"), governing your access to and use of SanCrew's websites, the SanCrew customer mobile application, the forCrew mobile application for independent service providers, and related services, features, information, and communications (collectively, the "Platform").

The use of personal data you submit to the Platform or which we collect about you is governed by our Privacy Policy (the "Privacy Policy"), which is incorporated into these Terms by reference.

These Terms, together with the Privacy Policy and any additional policies, guidelines, disclosures, or supplemental terms referenced in these Terms and/or made available to you through the Platform (collectively, the "Agreement"), govern your access to and use of the Platform. The Agreement also includes all supplemental policies and terms that are incorporated into these Terms by reference or otherwise presented to you in connection with your use of the Platform.

BY ACKNOWLEDGING THE TERMS AND/OR ACCESSING OR USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE AGREEMENT (INCLUDING ALL TERMS INCORPORATED BY REFERENCE).

IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT, YOU MAY NOT ACCESS OR USE THE PLATFORM.

A. Online Marketplace and Pricing

The Platform is a web- and app-based, two-sided online marketplace that enables connections between customers seeking cleaning and related services ("Clients") and independent service providers offering such services ("Crew Members").

Crew Members set their own pricing for the services they offer through the Platform, and independently determine their own rates. SanCrew displays these prices to Clients as an upfront total for transparency and comparison. Crew Members may freely choose whether to accept or decline any service request presented through the Platform.

Crew Members are under no obligation to accept any request. However, once a Crew Member accepts a service request, the Crew Member is expected to perform the agreed service as scheduled. Repeated cancellations after acceptance, no-shows, or failure to act responsibly on the Platform may result in restriction or loss of access to the Platform.

Nothing in this section obligates a Crew Member to accept any minimum number of requests or maintain any acceptance rate.

B. Service Outcomes and Marketplace Standards

SanCrew may establish baseline marketplace standards and service descriptions that define what is included or excluded in a particular service type for purposes of customer transparency and expectation-setting.

These standards describe expected service outcomes, not the manner or method of performance. For example, where a service listing states that "surfaces are included," this means that applicable surfaces must be left in a reasonably clean condition consistent with the selected service type. The method, technique, products, sequence, and manner used to achieve that outcome are determined solely by the Crew Member.

SanCrew does not prescribe how services must be performed and does not require the use of specific tools, products, or methods. Crew Members are responsible for supplying their own tools and supplies and may not charge Clients or SanCrew separately for such supplies unless expressly permitted by the Platform.

C. Independent Contractor Status and Platform Access

Crew Members are independent contractors of Clients, not SanCrew. SanCrew does not supervise, direct, or control how services are performed.

SanCrew may restrict, suspend, or deactivate a User's access to the Platform based on objective marketplace factors, including but not limited to:

• repeated cancellations after acceptance,
• no-shows,
• ratings falling below a stated minimum threshold,
• safety concerns,
• suspected fraud, theft, or misconduct, or
• violations of the Agreement.

Any such action relates solely to access to the Platform and does not constitute termination of employment or any other relationship.

D. Anti-Circumvention and Off-Platform Activity

To protect the integrity of the Platform, Users agree not to circumvent the Platform.

Crew Members may not:

• solicit or accept payment outside the Platform for services initiated through the Platform;
• request or encourage Clients to transact off-platform to avoid fees; or
• solicit or perform services for a Client off-platform during an active booking or for ninety (90) days following completion or cancellation of that booking, unless expressly authorized by SanCrew in writing.

These restrictions are intended solely to prevent circumvention of the Platform and do not restrict a Crew Member's ability to operate an independent business or provide services to the general public outside the Platform.

E. Payments and Communications

All payments for services arranged through the Platform must be processed through the Platform's designated payment systems. Users agree to keep all communications regarding service scope, scheduling, and payment within the Platform.

2. Use of the Platform

A. Registration and Eligibility

Both Clients and Crew Members must register for and maintain an active account to access and use the Platform. During registration, Users must provide accurate, current, and complete information, including, as applicable, their legal name or business name, address, email address, telephone number, and any other information requested by SanCrew.

Users agree to promptly update their account information to keep it accurate and current. Failure to do so may result in restricted access to, or inability to use, the Platform.

SanCrew reserves the right, in its sole discretion, to refuse, suspend, or disable registration or access to the Platform if SanCrew determines that a User may pose a risk to the safety, security, integrity, or lawful operation of the Platform, or for any other legitimate business reason.

B. Communications and SMS Consent

By creating an account and providing a telephone number, you consent to receive communications from SanCrew, including via SMS/text messages, calls, emails, and in-app notifications, related to account verification, bookings, scheduling, security alerts, and Platform operations. Message and data rates may apply.

C. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether authorized by you or not. SanCrew is not responsible for unauthorized access to your account resulting from your failure to safeguard your credentials.

You agree to notify SanCrew immediately if you suspect any unauthorized use of your account or any breach of security.

D. Crew Member Onboarding and Verification

(i) Background Checks and Identity Verification

To the extent permitted by applicable law, Crew Members are subject to a review process prior to and during their use of the Platform. This process may include identity verification, government-issued identification review, biometric verification (such as selfie or video verification), criminal background checks, and verification of tax or payment information through third-party service providers.

SanCrew utilizes third-party services to perform such checks and does not guarantee the accuracy or completeness of any background or verification information. SanCrew does not assume responsibility or liability for any errors, omissions, or inaccuracies in such information or for any false or misleading statements made by Users.

(ii) Licensing and Legal Compliance

SanCrew does not independently verify whether Crew Members hold any licenses, permits, or registrations that may be required to perform services. Crew Members are solely responsible for determining and complying with all licensing, permit, registration, and legal requirements applicable to their services.

Clients are solely responsible for determining whether a Crew Member meets their preferences or requirements, including whether a Crew Member holds any particular license or credential.

E. Service Agreements Between Clients and Crew Members

The Platform enables Clients to request services and allows Crew Members to accept or reject such requests. SanCrew may present service opportunities to Crew Members based on factors such as location, availability, and service category.

Once a Crew Member accepts a service request through the Platform, a legally binding agreement is formed directly between the Client and the Crew Member (the "Service Agreement"), which includes the service details, schedule, pricing, and any additional terms agreed to through the Platform's communication tools.

SanCrew is not a party to any Service Agreement and assumes no responsibility or liability for the performance, non-performance, or outcome of any services.

F. Teams and Assistants

Crew Members may perform services individually or as part of a team. All individuals participating in the performance of services must be registered Users of the Platform and must have completed all applicable onboarding, verification, and background check requirements.

Crew Members may not use or bring any unregistered individuals, assistants, or subcontractors to perform services arranged through the Platform. Crew Members remain solely responsible for the acts and omissions of any team members associated with their account.

G. Client Representatives and Access

Clients may authorize third parties, such as assistants, family members, property managers, or other representatives ("Client Representatives"), to provide access to the service location or interact with Crew Members on the Client's behalf.

Clients are solely responsible for the acts and omissions of their Client Representatives, and any instructions provided by a Client Representative will be deemed to have been authorized by the Client.

H. Platform Role

Nothing in this Section alters SanCrew's role as a technology platform. SanCrew does not employ, supervise, or control Users and is not responsible for the acts or omissions of any Client or Crew Member.

3. Fees, Billing, Payment, Cancellation, and Refunds

A. Pricing and Service Fees

Crew Members set their own prices for the services they offer. SanCrew charges a service fee (commission) that is added to the Crew Member's price. The full amount payable, including the service fee, is shown to the Client as an upfront total before the Client confirms a booking. The Crew Member receives the price they set, less any applicable SanCrew service fee, as reflected in their payout.

The SanCrew service fee may vary depending on the type of service and whether a booking is one-time or recurring. Where applicable, payment processing fees charged by our third-party payment processor may be included in the total shown to the Client.

B. Authorization and Payment

All payments for services arranged through the Platform must be processed through the Platform's designated payment systems. When a Client books a service, a temporary authorization (hold) may be placed on the Client's payment method through our third-party payment processor, and the applicable amount may be captured in connection with the confirmation or performance of the service. By providing a payment method, the Client authorizes these charges.

C. Cancellations and Refunds

If a Client cancels a booking that has not yet been accepted by a Crew Member, no payment is captured and any authorization (hold) is released in full.

If a Client cancels after a Crew Member has accepted the booking, the refund amount depends on how far in advance of the scheduled start time the cancellation is made:

• 24 hours or more before the scheduled start time: 100% refund;
• At least 6 hours but less than 24 hours before the scheduled start time: 75% refund; and
• Less than 6 hours before the scheduled start time: 50% refund.

If a Crew Member cancels a booking they have accepted, the Client receives a full refund.

Refunds are issued to the Client's original payment method and may take several business days to appear, depending on the payment provider. Except as described in this Section, fees are non-refundable.

D. Tips

Tips are optional and are not required. Any tip is determined solely by the Client and is provided for the Crew Member. SanCrew does not set the amount of any tip.

E. Disputes and Chargebacks

If a Client has a concern about a charge, the Client should contact SanCrew through the support channels on the Platform before disputing the charge with their bank or card issuer. Initiating a chargeback without first attempting to resolve the matter through SanCrew, or submitting a fraudulent chargeback, may result in restriction or deactivation of the Client's account, in addition to any other remedies available to SanCrew.

4. Contests and Promotional Codes

SanCrew may, from time to time and in its sole discretion, offer promotional codes, credits, discounts, referral programs, contests, or other promotional opportunities (collectively, "Promotions") to Users.

All Promotions are optional, subject to availability, and governed by any additional terms, conditions, or rules communicated in connection with the applicable Promotion. SanCrew reserves the right to modify, suspend, or discontinue any Promotion at any time, with or without notice.

Promotions:

• have no cash value unless expressly stated otherwise;
• are non-transferable and may not be sold, exchanged, or redeemed for cash;
• may be subject to expiration dates, usage limits, or eligibility restrictions; and
• may be revoked or voided if SanCrew reasonably determines that a User has violated the Agreement or engaged in fraud, abuse, or misuse of the Platform.

SanCrew makes no guarantees regarding the availability, value, or continued offering of any Promotion. Participation in any Promotion is voluntary and at the User's own risk.

To the maximum extent permitted by law, SanCrew's liability, if any, arising out of or relating to any Promotion is subject to the limitations of liability set forth elsewhere in this Agreement.

5. Public Areas and User Communications

The Platform may include profiles, reviews, ratings, messaging tools, chat features, forums, comment sections, task postings, or other communication or content-sharing features (collectively, "Public Areas") that allow Users to communicate with other Users.

You may use Public Areas only to post, send, or receive content that is lawful, relevant, and appropriate to the applicable forum or feature. You agree not to post or transmit any content that is misleading, abusive, defamatory, harassing, obscene, fraudulent, infringing, or otherwise violates the Agreement or applicable law.

You understand and acknowledge that:

• content submitted to Public Areas may be visible to other Users or the public;
• you may be identified by your name, business name, username, or profile information when posting or communicating; and
• SanCrew does not control, endorse, or guarantee the accuracy, integrity, or quality of any content posted by Users.

SanCrew is not responsible or liable for any content posted, transmitted, or shared by Users in Public Areas, nor for any interactions between Users arising from such content.

SanCrew reserves the right, but has no obligation, to monitor, review, remove, restrict, or disable access to any content in Public Areas at any time and for any reason, including to protect Platform integrity, comply with legal obligations, or enforce the Agreement.

6. Deactivation and Suspension

SanCrew may, at any time and in its sole discretion, restrict, suspend, or deactivate a User's access to the Platform if SanCrew reasonably believes that the User has violated the Agreement, engaged in fraud, abuse, misconduct, or misuse of the Platform, posed a risk to the safety, security, or integrity of the Platform or other Users, or interfered with the proper operation of the Platform.

SanCrew may take such action:

• temporarily, pending investigation; or
• permanently, upon confirmation of a violation or determination that continued access is not appropriate.

Any suspension, restriction, or deactivation relates solely to access to the Platform and does not constitute termination of employment, as Users are not employees of SanCrew.

Where required by applicable law, SanCrew will provide notice of its determination. SanCrew may, but is not obligated to, offer an opportunity to appeal a suspension or deactivation by submitting a written request within fourteen (14) days of notice, explaining the grounds for appeal. SanCrew's decision following any appeal is final.

If a User's account is suspended or deactivated, the User may not create or attempt to create a new account, or access the Platform using a different identity, username, email address, phone number, business name, or on behalf of another person or entity, without SanCrew's prior written consent.

SanCrew reserves the right to cooperate with law enforcement, regulatory authorities, or third parties in connection with investigations involving fraud, theft, safety incidents, or other suspected unlawful activity.

7. Termination

You may terminate the Agreement between you and SanCrew at any time by ceasing all use of the Platform and deactivating your account.

SanCrew may terminate the Agreement with you, or suspend or permanently revoke your access to the Platform, in accordance with Section 6 of this Agreement, including if you violate the Agreement, misuse the Platform, or violate applicable laws.

Termination or suspension of access to the Platform does not relieve you of any obligations incurred prior to termination. All provisions of the Agreement that by their nature should survive termination, including but not limited to payment obligations, limitation of liability, dispute resolution, and indemnification provisions, shall remain in full force and effect.

SanCrew reserves the right to pursue any remedies available under the Agreement or applicable law following termination.

8. User Generated Content; Feedback

A. User Generated Content

"User Generated Content" means any information, content, or materials that you submit, upload, post, transmit, or otherwise make available through the Platform, including without limitation profiles, reviews, ratings, messages, checklist confirmations, text, images, audio, video, or other materials (including content shared in Public Areas).

User Generated Content reflects the views of the User who submitted it and does not represent the views of SanCrew. SanCrew does not verify, endorse, or approve User Generated Content and is not responsible or liable for its accuracy, completeness, legality, or reliability.

You acknowledge and agree that SanCrew:

• does not create or control User Generated Content;
• is not responsible for any harm or loss resulting from User Generated Content;
• may, but has no obligation to, monitor, review, or remove User Generated Content; and
• reserves the right to remove, restrict, or disable access to User Generated Content that violates the Agreement or applicable law.

You remain solely responsible for your User Generated Content.

B. License to User Generated Content

By submitting User Generated Content, you grant SanCrew a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable license to host, store, reproduce, display, distribute, and use such User Generated Content solely for the purposes of operating, improving, promoting, and marketing the Platform, in any media or format now known or later developed.

This license includes the right to use your name, username, business name, profile information, image, voice, or likeness solely in connection with your use of the Platform and related promotional or operational materials, unless otherwise prohibited by law.

C. User Representations and Prohibited Content

You represent and warrant that:

• you have all rights necessary to submit your User Generated Content and grant the license described above; and
• your User Generated Content does not violate any law, third-party right, or the Agreement.

You agree that your User Generated Content will not:

• be false, misleading, fraudulent, or deceptive;
• infringe intellectual property, privacy, publicity, or data protection rights;
• be defamatory, harassing, abusive, threatening, or discriminatory;
• contain obscene, pornographic, or harmful content (including content involving minors);
• include malware, viruses, or harmful code;
• falsely imply endorsement by, employment with, or representation of SanCrew; or
• create legal liability for SanCrew.

D. Identification and Legal Requests

SanCrew may disclose a User's identity to other Users or third parties where required by law, court order, or where reasonably necessary to address claims of infringement, fraud, safety concerns, or unlawful activity.

If you believe any User Generated Content violates your rights or applicable law, you may notify SanCrew through the support channels provided on the Platform.

E. Feedback, Reviews, and Ratings

The Platform may include reviews, ratings, or other feedback relating to Crew Members or Clients ("Feedback").

Feedback represents the opinion of the User who submitted it and does not reflect the opinion of SanCrew. SanCrew does not evaluate, guarantee, or verify Feedback.

SanCrew may, but is not obligated to, review, investigate, modify, or remove Feedback that violates the Agreement or applicable guidelines. Requests for review or removal of Feedback must be submitted through the Platform's designated support channels.

9. Intellectual Property Rights

The Platform, including all components, features, and content made available on or through it (including without limitation all software, code, algorithms, databases, user interfaces, designs, layouts, text, graphics, images, videos, audio, music, data, compilations, workflows, formatting, "look and feel," and all related intellectual property rights therein, collectively, the "Proprietary Material"), is owned by SanCrew LLC or its licensors, excluding User Generated Content and third-party content.

The Proprietary Material is protected by applicable domestic and international laws, including copyright, trademark, patent, and other intellectual property laws. Except as expressly permitted under the Agreement, no portion of the Platform or Proprietary Material may be copied, reproduced, modified, distributed, transmitted, displayed, performed, licensed, or otherwise exploited without SanCrew's prior written consent.

The service marks, logos, and trademarks of SanCrew (the "Marks"), including without limitation the SanCrew name, logos, and branding, are owned exclusively by SanCrew. Users may not use, copy, display, or reproduce the Marks without SanCrew's express prior written permission.

Any other trademarks, service marks, logos, or trade names appearing on the Platform are the property of their respective owners and may not be used without the applicable owner's prior written consent.

Nothing in the Agreement grants you any right, title, or interest in or to the Platform, Proprietary Material, or Marks, except for the limited right to access and use the Platform in accordance with the Agreement.

10. Links to Third-Party Websites

The Platform may contain links to third-party websites, services, applications, advertisements, or other online resources (collectively, "Third-Party Websites") that are owned, operated, or controlled by third parties over whom SanCrew has no control.

Such links are provided solely for convenience or reference and do not constitute an endorsement, sponsorship, warranty, or guarantee by SanCrew of any Third-Party Website, its content, products, services, or operators. SanCrew does not control and is not responsible for the availability, accuracy, content, policies, or practices of any Third-Party Websites.

Your access to and use of Third-Party Websites is at your own risk and subject to the terms, conditions, and privacy policies of those third parties. You are solely responsible for reviewing and complying with any applicable third-party terms.

SanCrew has no obligation to monitor, review, or remove links to Third-Party Websites, but reserves the right to do so at its sole discretion.

To the maximum extent permitted by law, SanCrew expressly disclaims any liability arising out of or relating to your access to or use of any Third-Party Websites, including any transactions, interactions, or disputes between you and any third-party providers. SanCrew is not and will not be a party to any agreement, transaction, or relationship between you and any third party.

11. Copyright Complaints and Designated Agent

SanCrew respects the intellectual property rights of others and expects Users to do the same.

If you believe, in good faith, that any material available on or through the Platform infringes your copyright or other intellectual property rights, you may submit a written notification pursuant to the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. §512(c), by providing the following information to SanCrew's designated copyright agent:

1. A description of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
2. A description of the material that you claim is infringing and sufficient information to permit SanCrew to locate the material on the Platform (including the applicable URL or other identifying information);
3. Your name, mailing address, telephone number, and email address;
4. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
5. A statement, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
6. Your physical or electronic signature.

Designated DMCA Agent
Attn: DMCA Notice
SanCrew LLC
Email: [email protected]
Address: 25200 Carlos Bee Blvd, 456, Hayward, CA, 94542

Under United States federal law, any person who knowingly materially misrepresents that material is infringing may be subject to civil and criminal penalties, including damages, costs, and attorneys' fees.

This procedure is intended to comply with SanCrew's rights and obligations under the DMCA and does not constitute legal advice. You may wish to consult an attorney regarding your rights and obligations under applicable copyright law.

In accordance with the DMCA and other applicable law, SanCrew has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. SanCrew may also, in its sole discretion, restrict or terminate access to the Platform for Users who infringe the intellectual property rights of others, whether or not there is any repeat infringement.

12. Disclaimer of Warranties

USE OF THE PLATFORM IS AT YOUR SOLE RISK.

THE PLATFORM AND ALL TECHNOLOGY, CONTENT, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SANCREW LLC, ITS AFFILIATES, LICENSORS, AND THEIR RESPECTIVE OWNERS, DIRECTORS, OFFICERS, AGENTS, CONTRACTORS, AND REPRESENTATIVES (COLLECTIVELY, THE "SANCREW PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, TITLE, NON-INFRINGEMENT, OR COMPLIANCE WITH ANY LAW, STATUTE, REGULATION, OR CODE.

WITHOUT LIMITING THE FOREGOING, THE SANCREW PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING:

• THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF THE PLATFORM OR ANY CONTENT MADE AVAILABLE THROUGH IT;
• THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM;
• ANY SERVICES REQUESTED, ACCEPTED, OR PERFORMED BY USERS THROUGH THE PLATFORM;
• THE CONDUCT, PERFORMANCE, QUALIFICATIONS, LICENSURE, INSURANCE, OR SUITABILITY OF ANY USER;
• ANY INTERACTIONS OR COMMUNICATIONS BETWEEN USERS, WHETHER ON OR OFF THE PLATFORM.

THE SANCREW PARTIES DO NOT WARRANT THAT:

• THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• DEFECTS WILL BE CORRECTED;
• THE PLATFORM OR ANY SERVER IS FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS; OR
• ANY THIRD-PARTY PRODUCTS OR SERVICES OFFERED THROUGH OR IN CONNECTION WITH THE PLATFORM WILL BE AVAILABLE, SAFE, OR RELIABLE.

SANCREW DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCTS OR SERVICES OFFERED BY USERS OR THIRD PARTIES, AND SANCREW IS NOT A PARTY TO ANY TRANSACTION OR AGREEMENT BETWEEN USERS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, THE DISCLAIMERS ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of Liability

You acknowledge and agree that SanCrew is willing to make the Platform available to you only on the condition that you agree to the limitations of liability set forth in this Agreement.

A. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SANCREW LLC, ITS AFFILIATES, LICENSORS, PAYMENT PROCESSORS, OR THEIR RESPECTIVE OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "SANCREW PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR RELATING TO THE PLATFORM OR THIS AGREEMENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE AND HOLD HARMLESS THE SANCREW PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING OUT OF OR RELATED TO:

• YOUR USE OF OR INABILITY TO USE THE PLATFORM;
• ANY SERVICES PROVIDED BY USERS THROUGH THE PLATFORM;
• ANY INTERACTIONS OR DISPUTES BETWEEN USERS; OR
• ANY CONTENT OR INFORMATION MADE AVAILABLE THROUGH THE PLATFORM.

B. Aggregate Liability Cap

IF, NOTWITHSTANDING THE FOREGOING, ANY SANCREW PARTY IS FOUND LIABLE FOR DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM OR THIS AGREEMENT, THEN TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED:

• FOR CLIENTS: THE TOTAL AMOUNT OF FEES PAID BY YOU TO SANCREW IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; AND
• FOR CREW MEMBERS: THE TOTAL AMOUNT PAID TO YOU THROUGH THE PLATFORM IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

C. Exceptions

Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law. In jurisdictions that do not permit the exclusion or limitation of certain damages, the above limitations shall apply to the maximum extent permitted by law.

Nothing in this Agreement limits liability for:

• death or personal injury caused by SanCrew's gross negligence or willful misconduct, to the extent such limitation is prohibited by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SanCrew LLC, its affiliates, licensors, payment processors, and their respective owners, directors, officers, employees, agents, contractors, successors, and assigns (collectively, the "SanCrew Parties") from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) ("Liabilities") arising out of or relating to your use of the Platform, as set forth below.

SanCrew reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree not to settle any such matter without SanCrew's prior written consent.

A. Client Indemnification

If you are a Client, you agree to indemnify, defend, and hold harmless the SanCrew Parties from and against any and all Liabilities arising out of or relating to:

1. your access to or use of, or inability to use, the Platform;
2. your breach or alleged breach of the Agreement;
3. your violation of any applicable law or the rights of any User or third party;
4. your interactions with Crew Members, whether on or off the Platform;
5. your use of any Third-Party Websites or services linked through the Platform;
6. any User Generated Content or Feedback submitted by you or through your account; and
7. the acts or omissions of any Client Representatives acting on your behalf.

B. Crew Member Indemnification

If you are a Crew Member, you agree to indemnify, defend, and hold harmless the SanCrew Parties from and against any and all Liabilities arising out of or relating to:

1. your access to or use of, or inability to use, the Platform;
2. your acceptance, performance, non-performance, or alleged performance of services arranged through the Platform;
3. your breach or alleged breach of the Agreement;
4. your violation of any applicable law, including labor, tax, licensing, or safety laws;
5. your interactions with Clients or other Users, whether on or off the Platform;
6. any User Generated Content or Feedback submitted by or about you or through your account; and
7. the acts or omissions of any team members, assistants, or other individuals performing services under your account.

C. Survival

The indemnification obligations set forth in this Section shall survive the termination or expiration of the Agreement.

15. Dispute Resolution (Informal Resolution)

To expedite resolution and reduce the cost of any dispute, controversy, or claim arising out of or relating to your use of the Platform, your relationship with SanCrew, any services arranged through the Platform, or this Agreement (including prior versions) (each, a "Dispute"), you agree to first attempt to resolve the Dispute informally before initiating any formal legal proceeding, except as otherwise provided in this Agreement.

Informal resolution may be initiated by providing written notice describing the nature of the Dispute and the relief sought. Notices to Users will be sent to the contact information associated with the applicable account. Notices to SanCrew must be sent to the contact information designated on the Platform or in this Agreement.

The parties agree to make a good-faith effort to resolve the Dispute through informal discussions within a reasonable period of time after notice is provided. Participation in informal dispute resolution does not waive any rights or remedies available under this Agreement or applicable law.

Nothing in this Section prevents either party from seeking injunctive or equitable relief where appropriate, or from pursuing formal dispute resolution as provided elsewhere in this Agreement if the Dispute is not resolved informally.

16. App Store–Sourced Applications

If you access or download any SanCrew mobile application from the Apple App Store, you acknowledge and agree that:

• This Agreement is concluded between you and SanCrew LLC, and not with Apple Inc.;
• Apple is not responsible for the App or its content;
• Apple has no obligation to provide any maintenance or support services for the App;
• Apple is not responsible for addressing any claims relating to the App, including product liability, consumer protection, or intellectual property infringement claims; and
• Apple and its subsidiaries are third-party beneficiaries of this Agreement and have the right to enforce this Agreement against you as a third-party beneficiary.

Your use of the App must comply with Apple's Licensed Application End User License Agreement (EULA) and all applicable App Store rules and policies.

If you access or download any SanCrew mobile application from the Google Play Store, you agree that your use of the App is subject to Google Play's Terms of Service and all applicable Google Play policies.

SanCrew is solely responsible for the App and any support, maintenance, or updates provided in connection with the App.

17. Changes to the Agreement, the Platform, and the App

A. Changes to the Agreement

SanCrew reserves the right, for legitimate business, legal, or operational reasons, to modify, update, supplement, or replace this Agreement (including the Terms of Service, Privacy Policy, and any incorporated policies or supplemental terms) at any time.

Notice of changes may be provided by posting the updated Agreement on the Platform, within the App, on the applicable webpage, by email, or through other reasonable means. Unless otherwise stated, changes will become effective upon posting.

If a modification is material, SanCrew will provide advance notice where required by applicable law. If you do not agree to a material change, you must stop using the Platform and deactivate your account. Continued access to or use of the Platform after the effective date of any changes constitutes your acceptance of the Agreement as modified, except where prohibited by law.

To the maximum extent permitted by law, SanCrew shall not be liable for any modification to the Agreement.

B. Changes to the Platform

SanCrew reserves the right to modify, update, enhance, limit, suspend, or discontinue all or any portion of the Platform, including features, content, or availability, at any time, temporarily or permanently, with or without notice, where reasonably practicable.

SanCrew shall not be liable to you for any changes to, suspension of, or discontinuation of the Platform, to the extent permitted by applicable law.

C. Mobile App Updates and Upgrades

By installing or using any SanCrew mobile application, you consent to the installation of updates or upgrades released through the App Store or Google Play Store.

The App (including updates or upgrades) may:

• communicate with SanCrew's servers to deliver functionality;
• collect usage or performance data; and
• collect or process personal information as described in the Privacy Policy.

You may uninstall the App at any time. Uninstalling the App does not terminate this Agreement or any obligations incurred prior to uninstalling.

18. No Rights of Third Parties

Except as expressly stated in this Agreement or as required by applicable law, this Agreement is entered into solely between you and SanCrew LLC, for the exclusive benefit of the parties and their permitted successors and assigns. No other person or entity shall be deemed a third-party beneficiary of this Agreement.

No provision of this Agreement is intended to confer, nor shall it confer, any rights or remedies upon any person or entity other than the parties to this Agreement, except that SanCrew may enforce any provision of this Agreement on behalf of its affiliates, licensors, or service providers where applicable.

Nothing in this Section limits the ability of a Client to authorize an agent or representative to act on the Client's behalf in connection with services arranged through the Platform, subject to the terms of this Agreement.

To the extent applicable, the parties expressly exclude the application of the Contracts (Rights of Third Parties) Act 1999 or any similar law in any jurisdiction.

19. Notices and Consent to Receive Notices Electronically

Unless otherwise expressly stated in this Agreement, all agreements, notices, disclosures, and other communications (collectively, "Notices") provided in connection with this Agreement shall be in writing and shall be deemed properly given when sent by SanCrew through any of the following methods:

• electronically, including by email, in-app notification, or posting on the Platform;
• when received, if personally delivered; or
• when delivery is confirmed by a recognized overnight delivery service, if sent by such service.

You consent to receive all Notices electronically, including notices related to your account, services, payments, disputes, legal disclosures, and changes to this Agreement. You agree that all Notices provided electronically satisfy any legal requirement that such communications be in writing.

Notices to you will be sent to the email address, phone number, or other contact information associated with your account. You are responsible for keeping your contact information accurate and up to date.

If you have any questions regarding this Agreement or the Platform, you may contact SanCrew through the support channels made available on the Platform or at [email protected].

20. Consent to Electronic Signatures

By accessing or using the Platform, you consent to conduct transactions electronically and acknowledge and agree that:

1. all agreements, notices, disclosures, authorizations, and other communications provided to you electronically through the Platform satisfy any legal requirement that such communications be in writing;
2. your electronic signature, consent, or acceptance—whether by clicking a button, checking a box, tapping a screen, typing your name, or taking any similar affirmative action—constitutes your legal signature and has the same legal effect, validity, and enforceability as a handwritten signature;
3. no certification authority, third-party verification, or additional authentication is required to validate your electronic signature; and
4. you waive any objection to the validity, enforceability, or admissibility of any agreement or record entered into electronically through the Platform on the grounds that it was executed electronically.

You further acknowledge that you have the ability to access, receive, and retain electronic records in connection with your use of the Platform. If you do not consent to electronic transactions or electronic signatures, you must not use the Platform.

21. Governing Law

Except as otherwise provided in Sections 15 (Dispute Resolution) and 24 (Arbitration), and any jurisdiction-specific provisions of this Agreement, this Agreement and your access to and use of the Platform shall be governed by and construed in accordance with the laws set forth below, without regard to conflict-of-law principles:

• For Users located in the United States: the laws of the State of California.
• For Users located outside the United States: the laws of England and Wales, and any dispute relating to this Agreement or the use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

The governing law provisions in this Section apply solely for purposes of interpreting this Agreement and do not create any substantive rights for non-residents to assert claims under the laws of the designated jurisdiction where such claims would otherwise be unavailable.

Nothing in this Agreement prevents SanCrew from seeking injunctive or other equitable relief, or from enforcing its intellectual property or proprietary rights, in any court of competent jurisdiction.

Where applicable law requires that this Agreement or your use of the Platform be governed by the laws of a different jurisdiction, such mandatory laws shall apply to the extent required.

22. Notices

The Platform, including the SanCrew website and mobile applications, is owned and operated by SanCrew LLC, a limited liability company organized under the laws of the State of Delaware, United States, doing business as SanCrew.

If you have any questions regarding this Agreement or the Platform, or if you need to send a notice to SanCrew, you may contact us through the support channels made available on the Platform or by email at [email protected].

Official notices to SanCrew must be sent in accordance with Section 19 (Notices and Consent to Receive Notices Electronically), unless otherwise required by applicable law.

23. General Provisions

a. Relationship of the Parties

Nothing in this Agreement or your use of the Platform creates, or is intended to create, any agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship between you and SanCrew LLC. Users have no authority to act on behalf of, represent, or bind SanCrew in any manner.

b. Entire Agreement

This Agreement, together with any policies, supplemental terms, or documents expressly incorporated by reference, constitutes the complete and exclusive agreement between you and SanCrew regarding your access to and use of the Platform and supersedes all prior or contemporaneous agreements, communications, or understandings relating to the Platform.

This Agreement does not supersede any separate written agreement between you and SanCrew relating to a different subject matter, if applicable. The provisions of this Agreement shall be interpreted to be valid, legal, and enforceable to the maximum extent permitted by law.

c. Severability; Waiver

Except where otherwise expressly stated, if any provision of this Agreement is held to be invalid, illegal, or unenforceable in whole or in part, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if modification is not possible, severed without affecting the validity or enforceability of the remaining provisions.

SanCrew's failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

d. Assignment

SanCrew may assign or transfer this Agreement, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets. Where required by law, notice of such assignment will be provided.

You may not assign or transfer this Agreement, in whole or in part, without SanCrew's prior written consent. Any attempted assignment in violation of this Section shall be null and void.

This Agreement shall be binding upon and inure to the benefit of SanCrew and its permitted successors and assigns.

e. Survival

All provisions of this Agreement that by their nature should survive termination or expiration, including but not limited to payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, shall survive termination of this Agreement or your use of the Platform.

f. Language

This Agreement is drafted in the English language. In the event of any inconsistency or discrepancy between the English version and any translated version, the English version shall prevail.

24. Dispute Resolution; Arbitration; Communications (United States Only)

This Section 24 applies only to Users located in the United States.

24.1 Informal Resolution First

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to the Platform, your use of the Platform, any booking, any Task, or this Agreement (a "Dispute") by contacting SanCrew in writing and providing a brief description of the issue and your requested resolution.

SanCrew will attempt to resolve the Dispute informally. If the Dispute is not resolved within 30 days of written notice, either party may proceed as described below.

24.2 Agreement to Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

You and SanCrew agree that any Dispute shall be resolved exclusively through final and binding arbitration, on an individual basis, and not in court, except as expressly stated below.

This agreement to arbitrate is governed by the Federal Arbitration Act (FAA) and survives termination of this Agreement.

Arbitration applies to all claims, whether based in contract, tort, statute, fraud, misrepresentation, negligence, or any other legal theory, including but not limited to claims related to:

• use of the Platform
• bookings, cancellations, payments, or refunds
• account suspension or deactivation
• ratings, reviews, or communications
• alleged failure to perform or dissatisfaction with services

24.3 Arbitration Rules and Process

Arbitration shall be administered by the American Arbitration Association (AAA) under its applicable rules.

• The arbitration shall be conducted by a single arbitrator
• The arbitration may be conducted remotely
• The arbitrator may award only individual relief
• The arbitrator may not consolidate claims or hear class claims

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

24.4 Class Action Waiver

YOU AND SANCREW AGREE THAT ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS.

You waive any right to participate in or bring:

• class actions
• collective actions
• representative actions
• private attorney general actions

The arbitrator has no authority to hear or decide any claim as a class or representative action.

If this Class Action Waiver is found unenforceable as to a particular claim, that claim must be brought in court — all other claims remain subject to arbitration.

24.5 Exceptions to Arbitration

The following claims are not subject to arbitration:

• Small claims court actions within applicable jurisdictional limits
• Claims seeking temporary or injunctive relief for intellectual property violations

24.6 Telephone and Electronic Communications Consent

By creating an account or using the Platform, you consent to receive calls, emails, and text messages from SanCrew and its service providers related to:

• account registration and verification
• bookings, cancellations, and scheduling
• payments, deposits, and refunds
• security alerts and operational notices

Messages may be sent using automated systems. Message and data rates may apply.

You may opt out of non-essential text messages at any time by replying STOP. Operational messages may still be sent as required to provide the Platform.

24.7 Governing Law

This Agreement and any Dispute shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.

24.8 Survival

This Section 24 survives termination of your account and your relationship with SanCrew.

25. Acknowledgement and Consent

BY ACCESSING, REGISTERING FOR, OR USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE THAT:

• YOU HAVE READ, UNDERSTAND, AND ACCEPT THESE TERMS OF SERVICE;
• YOU HAVE READ AND ACCEPT THE PRIVACY POLICY AND ALL OTHER POLICIES, GUIDELINES, AND SUPPLEMENTAL TERMS INCORPORATED BY REFERENCE (COLLECTIVELY, THE "AGREEMENT");
• YOU HAVE HAD A REASONABLE OPPORTUNITY TO REVIEW THE AGREEMENT AND TO SEEK LEGAL ADVICE IF YOU CHOSE TO DO SO; AND
• YOUR ACCESS TO OR USE OF THE PLATFORM CONSTITUTES YOUR AFFIRMATIVE AND LEGALLY BINDING CONSENT TO BE BOUND BY THE AGREEMENT.

IF YOU DO NOT AGREE TO THE AGREEMENT, YOU MUST NOT ACCESS OR USE THE PLATFORM.

Contact

If you have any questions about these Terms of Service, please contact us at [email protected].