Crew FAQ
Everything you need to know about joining and working with SanCrew. Can't find your answer? Contact our crew support team.
Getting Started
How do I sign up to become a crew member?
Download the free ForCrew app, create your profile, and set up your services, prices, and availability. It takes just a few minutes — you're listing your own cleaning business on SanCrew, not filling out a job application.
What are the requirements to join?
You must be 18+, authorized to work in the U.S., have cleaning experience, reliable transportation, a smartphone, and be willing to pass a background check.
How long does it take to get set up?
Your profile, including your background check, is typically reviewed within 2–5 business days. Once you're verified, you can start accepting bookings right away.
Is there a fee to join?
No. Joining SanCrew is completely free. There are no signup fees, monthly charges, or hidden costs.
Pay & Earnings
How much can I earn?
That's up to you — you set your own prices for every service, so what you earn depends on the rates you charge and how much you work. You always keep the full price you set. For customers who book you through the SanCrew marketplace, SanCrew's service fee is added to the customer's total — it's never taken out of your price. On customers you bring to SanCrew yourself, there's no marketplace fee at all.
When do I get paid?
You're paid per job, not on a fixed weekly cycle. After a job is completed, your earnings are credited to your account and become available to withdraw — so your pay keeps pace with your work.
Am I an employee or independent contractor?
Crew members are independent contractors. You set your own schedule, choose which jobs to accept, and use your own methods and supplies. You'll receive a 1099 form for tax purposes.
Are there any fees deducted from my earnings?
No — nothing is taken out of your earnings. You're paid the full price you set. For customers who book you through the marketplace, SanCrew's service fee is added to the customer's total instead, and the amount you'll be paid is shown before you accept the job.
Scheduling & Jobs
Can I choose my own schedule?
Absolutely. You set your availability in the app, and you'll only receive job offers that fit your schedule. There are no minimum hours required.
What happens if I need to cancel a job?
We understand things come up. You can cancel a job through the app, but repeated cancellations after accepting may affect your account standing and access to future jobs.
Do I need to bring my own cleaning supplies?
Yes. As an independent contractor, you provide your own cleaning supplies and equipment. We recommend eco-friendly, non-toxic products.
Can I work in multiple service areas?
Yes. You can set multiple service areas in your profile. The wider your coverage, the more job opportunities you'll receive.
Support & Training
Is training required?
No. SanCrew crew members are experienced cleaning professionals who already run their own business — you bring your own methods and expertise. There's no course to complete before you start accepting jobs.
What if I have a problem during a job?
Our crew support team is available 24/7. You can reach us through the app, by phone, or by email. We're here to help with client issues, safety concerns, or any questions.
Am I covered by insurance on the job?
Crew members are independent businesses, so carrying your own liability insurance is your responsibility. We strongly recommend it — it protects you and gives your clients added confidence.
Still Have Questions?
Our crew support team is available 24/7 to help.
Ready to Join the Crew?
Download the ForCrew app and list your cleaning business on SanCrew.