SANCREW PRIVACY POLICY

SanCrew LLC
Effective Date: November 13, 2025

1. Introduction

This Privacy Policy explains how SanCrew LLC ("SanCrew," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you access or use the SanCrew website, mobile applications (iOS and Android), and related services (collectively, the "Platform").

SanCrew currently operates only within the United States, but this Privacy Policy is designed to support future expansion. The rights and options available to you may vary depending on where you reside, and additional disclosures may apply as required by law.

2. General Terms

In this Privacy Policy:

• "SanCrew," "we," "us," or "our" refers to SanCrew LLC, a United States–based company operating a technology marketplace platform.
• "You" or "Users" refers to individuals who access or use the Platform, including customers seeking services and crews or crew members who offer services through the Platform as independent service providers.
• "Platform" refers to the SanCrew website located at sancrew.com , SanCrew's mobile applications available on iOS and Android , and any related services, features, tools, or communications provided by SanCrew.

3. Collection of Personal Information

We collect personal information directly from you when you provide it to us, as well as automatically through your use of the Platform. The categories of personal information we collect depend on whether you are a customer or a crew member and how you interact with the Platform.

Contact Information

Such as your first and last name, email address, phone number, and service address. This information is used to create and manage your account, communicate with you, and facilitate bookings.

Billing and Payment Information

Payments made through the Platform are processed by third-party payment processors (such as Stripe). SanCrew does not store full credit or debit card numbers. We may receive limited payment-related information, such as payment status, transaction IDs, and billing ZIP codes, for recordkeeping and support purposes.

Device and Usage Information

Such as information about the device and browser you use to access the Platform, operating system, IP address, device identifiers, language preferences, and information about how you interact with the Platform's features and pages.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Platform, analyze usage, and support advertising and marketing efforts. This includes tools such as Google Analytics and Meta advertising technologies.

4. Use of Personal Information

We use personal information for business and commercial purposes related to operating, maintaining, and improving the Platform. These purposes include:

• To operate and make the Platform available, including account creation, authentication, and access to Platform features.
• To connect customers with crews or crew members in order to facilitate and fulfill service bookings.
• To personalize your experience on the Platform, including displaying relevant services, features, and content.
• To process payments, manage billing, and prevent fraud, including working with third-party payment processors to facilitate secure financial transactions.
• To communicate with you, including sending transactional messages, service-related notifications, updates, and promotional communications.
• To provide customer support, respond to inquiries, and assist in resolving issues, disputes, or complaints.

5. Disclosure of Personal Information

We may share your personal information with third parties for the business and commercial purposes described below, and only to the extent permitted by applicable law.

Service Providers

We share personal information with third-party service providers that perform services on our behalf and under our instructions to help operate, support, and improve the Platform. These services may include:

• Payment processing and payout services (such as Stripe and Stripe Connect)
• Fraud prevention, risk assessment, and security monitoring
• Email delivery and communications services
• Customer support and help desk services
• Data analytics and performance measurement
• Website and application hosting

Legal Obligations and Safety

We may disclose personal information if required to do so by law or in response to valid requests from courts, law enforcement, governmental authorities, tax authorities, or other authorized third parties.

6. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide and operate the Platform, fulfill the purposes described in this Privacy Policy, and comply with our legal, accounting, tax, and regulatory obligations.

7. Your Rights and Choices

Opt-Out of Promotional Communications

You may opt out of receiving promotional communications from us at any time. You can manage your communication preferences by:

• Updating your notification settings in your account;
• Clicking the "unsubscribe" link included in promotional emails; or
• Following the instructions provided in promotional text messages.

Right to Access and Data Portability

You have the right to request access to the personal information we have collected about you. Subject to applicable law, you may request information about the categories of personal information we have collected and how we use it.

Right to Delete

You have the right to request deletion of personal information we have collected about you. Please note that we may retain certain information as required or permitted by law, including for tax, legal, compliance, dispute resolution, fraud prevention, or security purposes.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by contacting us at [email protected].

8. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

Email: [email protected]

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes acceptance of the updated policy.