Frequently asked questions
Everything customers ask about booking a cleaner on SanCrew. Cleaning for a living? See the Crew FAQ.
Booking
How does booking a cleaner on SanCrew work?
Enter your address and home details, and you'll see independent cleaners near you with their own prices and reviews. Compare them, pick the one you like, and book — usually in about 60 seconds. You choose the cleaner; nobody is assigned to you.
Who sets the price?
The cleaner does — always. SanCrew is a marketplace: every independent cleaner sets their own rates, and you see their actual price before you book. SanCrew never sets or adjusts a cleaner's pricing.
What types of cleaning can I book?
Hourly cleaning, standard up-keep, detailed deep cleaning, extreme deep cleaning, move-in/move-out, and post-construction cleaning. Each service page spells out the scope so you and your cleaner agree on the work before it starts.
Can I book the same cleaner every time?
Yes — most customers do. You can rebook a cleaner you like, or set a recurring weekly, biweekly, or monthly schedule with them so your home is done the same way every visit.
Are cleaners on SanCrew background-checked?
Yes. Independent cleaners on the marketplace are background-checked, and each profile shows their real ratings and reviews from other customers so you can judge for yourself.
Payments
When am I charged?
Your card is authorized when you book, but only held — not charged — until the cleaning is completed. If a booking is cancelled before the clean happens, the hold is released and you aren't charged.
What if the job needs more time or extra work?
You and your cleaner can agree to add time or an extra service during the booking. The cleaner sets the price for the additional work, and you approve it before anything is added — nothing changes without your say-so.
Changes & problems
How do I reschedule or cancel?
From your bookings, any time before the clean. Because payment is only a hold until the work is done, cancelling before the clean releases the hold.
What happens if my cleaner cancels?
You're not stuck — SanCrew is a marketplace of many independent cleaners, so you can compare who else is available near you and re-book in seconds, often for the same day. The hold for the cancelled booking is released.
What if I'm not happy with the cleaning?
Reach out to your cleaner directly through the app first — most issues resolve fastest that way. If you need a hand, contact SanCrew support and we'll help you sort it out.
About SanCrew
Is SanCrew a cleaning company?
No. SanCrew is a marketplace, not a cleaning company. Independent cleaning professionals set their own prices and schedules and do the work. SanCrew handles the booking, secure payments, and support — and gives you a big pool of pros to compare.
Where is SanCrew available?
San Francisco — across the city's neighborhoods. Browse cleaners by area on our San Francisco page.
Still have a question?
We’re happy to help — or just see the cleaners and prices near you.